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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

Category: Articles and Current Events

February 4, 2016

Amazon Stores: Why All Retailers Should Be Afraid

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February 3, 2016February 3, 2016

Building a Better Boston

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February 3, 2016September 8, 2016

That’s a First: Biggest Banks Top Customer-Satisfaction Survey

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February 3, 2016November 27, 2018

Uber Drivers and Others in the Gig Economy Take a Stand

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February 3, 2016

Hospitals Find a Way to Say I’m Sorry

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February 3, 2016February 5, 2016

The Best Day To Buy Airline Tickets? Well, That Depends.

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February 2, 2016November 27, 2018

The Inside Story of Uber’s Radical Rebranding

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February 2, 2016September 28, 2016

New app wants to make it so you never have to deal with customer service

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January 31, 2016February 7, 2016

Fad or future? Waiterless restaurants come to China

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January 30, 2016February 3, 2016

The Future of Tipping

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