Skip to content

Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

Category: Articles and Current Events

September 15, 2020

The New M&A Playbook

Continue reading →
September 11, 2020September 21, 2020

With no contact and substantial space, Getaway’s tiny houses were ahead of their time

Continue reading →
September 7, 2020September 8, 2020

Is PG&E going to pay you back after power shutoffs?

Continue reading →
September 1, 2020September 1, 2020

Walmart Announces Membership Service in Attempt to Compete With Amazon

Continue reading →
August 31, 2020September 1, 2020

Advocates Want Amtrak to Prioritize Service Over Profit

Continue reading →
August 12, 2020October 27, 2020

My employees took pay cuts instead of layoffs. We’re doing better than ever.

Continue reading →
March 31, 2020October 27, 2020

Gravity Payments employees volunteer to take pay cut as revenue drops 50% during COVID-19 crisis

Continue reading →
January 30, 2020October 12, 2021

The Upside of Highlighting a Product’s Downsides

Continue reading →
November 3, 2019November 3, 2019

If You Can Manage a Waffle House, You Can Manage Anything

Continue reading →
October 28, 2019November 1, 2019

Sweetgreen’s So-Called New ‘3.0’ Location Opens in Manhattan without Assembly Line Ordering

Continue reading →

Posts navigation

← Older posts
Newer posts →

Menu

  • Course Description

Categories

  • Articles and Current Events
    • Designing Service Excellence
    • Learning and Integration
    • Managing Customers
    • Managing Employees
    • Service Analytics
    • Service Automation
  • Course Exercises
    • Letter Writing Exercise
    • New Service Design Exercise
  • Course Resources
  • Uncategorized

Recent Posts

  • Consumer Financial Protection Bureau Customer Complaints Database
  • A “crazy generous concept”: $3 Espressos in NYC
  • Starbucks is going retro to make customers feel welcome again
  • This American Life: I Wish I Knew How to Force Quit You – AI Poetry
  • Massachusetts Question 5: Minimum Wage for Tipped Employees

Recent Comments

    Meta

    • Log in
    • Entries feed
    • Comments feed
    • WordPress.org
    • Course Description
    Proudly powered by WordPress | Theme: Cubic by WordPress.com.