Category: Service Analytics
Uber’s secret weapon is its team of economists
How Facebook’s Past Data Policy Has Come Back to Haunt It
Plugging Into the Gig Economy, From Home With a Headset
Why Surge Prices Make Us So Mad: What Springsteen, Home Depot and a Nobel Winner Know
How AI Could Change Amazon: A Thought Experiment
How The Patriots Use Fan Data To Try To Improve Service Experiences
A Simple Way to Measure Health Care Outcomes
To Amazon And Wal-Mart, Big Data And Small Data Are One And The Same
