Category: Service Automation
The Rise of the Virtual Restaurant
As technology ratchets up the stress, low-wage jobs have become some of the hardest in America
HBS After Hours: How Bad is Airline Service, Really? And Other Customer Service Complaints
I spent 53 minutes in Amazon Go and saw the future of retail
How Facebook’s Past Data Policy Has Come Back to Haunt It
To Give A.I. the Gift of Gab, Silicon Valley Needs to Offend You
The Parts of Service That Should Never be Automated
The Banana Trick and Other Acts of Self-Checkout Thievery
