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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

Category: Service Automation

October 1, 2019

In New York City, Starbucks Is Quietly Building A Mobile Order-Only Store

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August 14, 2019August 27, 2019

The Rise of the Virtual Restaurant

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July 15, 2019August 27, 2019

As technology ratchets up the stress, low-wage jobs have become some of the hardest in America

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November 1, 2018November 28, 2018

HBS After Hours: How Bad is Airline Service, Really? And Other Customer Service Complaints

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October 5, 2018

I spent 53 minutes in Amazon Go and saw the future of retail

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March 24, 2018August 30, 2018

How Facebook’s Past Data Policy Has Come Back to Haunt It

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February 22, 2018February 22, 2018

To Give A.I. the Gift of Gab, Silicon Valley Needs to Offend You

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February 19, 2018February 22, 2018

The Parts of Service That Should Never be Automated

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February 12, 2018

The Banana Trick and Other Acts of Self-Checkout Thievery

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February 3, 2018

Customer Satisfaction at the Push of a Button

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