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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

Category: Service Automation

May 17, 2016May 17, 2016

Amazon is Giving Away the AI Behind Its Product Recommendations

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May 12, 2016

Whole Foods’ Scaled-Down 365 Store Has Robots, but No Tattoo Parlor

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April 24, 2016

Was Your Dog Walked? Your Phone Can Show You

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April 22, 2016

Here’s How Google Makes Sure It (Almost) Never Goes Down

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April 15, 2016April 15, 2016

Good news: automation already destroyed most of the jobs

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April 4, 2016

Your next annoying text may come from your retailer

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March 24, 2016

Customers Like Self-Service, Unless It Undermines Customer Support

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February 7, 2016February 26, 2016

Robot Room Service

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January 31, 2016February 7, 2016

Fad or future? Waiterless restaurants come to China

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