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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

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Managing Service Operations
[MBA Course]

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August 26, 2019September 10, 2019

Fall 2019 Syllabus

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August 28, 2018August 28, 2018

Fall 2018 Syllabus

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August 26, 2016November 5, 2016

Fall 2016 Syllabus

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March 28, 2016March 28, 2016

Protected: 2016 Spring Break Service Dispatches

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    • Designing Service Excellence
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    • Managing Customers
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    • New Service Design Exercise
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