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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

Category: Uncategorized

March 9, 2019September 26, 2022

Want an engagement ring customised with your love story?

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February 2, 2019September 8, 2019

Here’s The Real Reason Service Guarantees Work

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June 5, 2017November 27, 2018

Uber hires Harvard Business School professor Frances Frei to solve its leadership problems

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April 16, 2017

United Airlines issues a new policy requiring crews to be booked sooner

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March 2, 2017September 23, 2018

New Research Looks At Ways To Help Stop Airbnb Racial Discrimination

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October 27, 2016October 27, 2016

Harvard Dining Contract Pays $35,000 per Year, Covers Copays

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September 21, 2016

Southwest Airlines Adds Standby Perks for Elite Frequent Flyers

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March 19, 2016September 26, 2022

Ex-McKinsey analyst finds new path as lavish jeweler

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April 19, 2015October 19, 2020

The Guy Who Brings Your Lunch in Mumbai Now Also Brings You Anything From a New Phone to a Fresh Shirt

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May 7, 2014October 25, 2020

Navy officials recognize the importance of a good night’s rest and are shifting schedules accordingly

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