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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

September 11, 2020September 21, 2020

With no contact and substantial space, Getaway’s tiny houses were ahead of their time

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September 7, 2020September 8, 2020

Is PG&E going to pay you back after power shutoffs?

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September 1, 2020September 1, 2020

Fall 2020 Syllabus

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September 1, 2020September 2, 2025

Managing Service Operations
[MBA Course]

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September 1, 2020September 1, 2020

Walmart Announces Membership Service in Attempt to Compete With Amazon

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August 31, 2020September 1, 2020

Advocates Want Amtrak to Prioritize Service Over Profit

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August 12, 2020October 27, 2020

My employees took pay cuts instead of layoffs. We’re doing better than ever.

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July 9, 2020December 3, 2023

Unpacking the black box of shared medical appointments and patient engagement

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March 31, 2020October 27, 2020

Gravity Payments employees volunteer to take pay cut as revenue drops 50% during COVID-19 crisis

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January 30, 2020October 12, 2021

The Upside of Highlighting a Product’s Downsides

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