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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

September 9, 2019September 11, 2019

United Airlines’ New App Has So Far Saved 40,000 Flight Connections

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September 6, 2019

Wait Wait…Tell Me!

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September 3, 2019September 21, 2020

Tiny Getaway cabins near Beaver Creek park offer outdoor overnights with style

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August 26, 2019September 10, 2019

Fall 2019 Syllabus

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August 25, 2019August 27, 2019

Fury as British Airways Cancels Scores of Flights, Some by Mistake

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August 22, 2019October 29, 2019

DoorDash Promises Delivery Workers Will Earn More (and Keep Tips)

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August 17, 2019August 27, 2019

The Completely Reasonable Reason People Are Flying With Mini Horses

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August 17, 2019September 8, 2019

Metro Bank customers offer vote of confidence

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August 16, 2019August 27, 2019

Wells Fargo Closed Their Accounts, but the Fees Continued to Mount

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August 14, 2019August 27, 2019

The Rise of the Virtual Restaurant

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