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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

September 9, 2019September 10, 2019

United Airlines Uses Cars To Explain Why Passengers Can’t Sit In Empty Economy Plus Seats

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September 9, 2019September 11, 2019

United Airlines’ New App Has So Far Saved 40,000 Flight Connections

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September 6, 2019

Wait Wait…Tell Me!

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September 3, 2019September 21, 2020

Tiny Getaway cabins near Beaver Creek park offer outdoor overnights with style

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August 26, 2019September 10, 2019

Fall 2019 Syllabus

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August 25, 2019August 27, 2019

Fury as British Airways Cancels Scores of Flights, Some by Mistake

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August 22, 2019October 29, 2019

DoorDash Promises Delivery Workers Will Earn More (and Keep Tips)

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August 17, 2019August 27, 2019

The Completely Reasonable Reason People Are Flying With Mini Horses

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August 17, 2019September 8, 2019

Metro Bank customers offer vote of confidence

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August 16, 2019August 27, 2019

Wells Fargo Closed Their Accounts, but the Fees Continued to Mount

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