


How Facebookâs Past Data Policy Has Come Back to Haunt It

Digital Dabbawalas: From delivering dabbas to offering click-based services

To Give A.I. the Gift of Gab, Silicon Valley Needs to Offend You

The Parts of Service That Should Never be Automated

Customers at the Back of the Line are Anxious – Can You Keep Them From Leaving?

The Banana Trick and Other Acts of Self-Checkout Thievery

Customers at the Back of the Line are Anxious – Can You Keep Them From Leaving?

LL Bean Return Policy Ends Lifetime Guarantee
