When Retail Workers Have Stable Schedules, Sales and Productivity Go Up
A Find at Gap: Steady Hours Can Help Workers, and Profits
How Facebook’s Past Data Policy Has Come Back to Haunt It
Digital Dabbawalas: From delivering dabbas to offering click-based services
To Give A.I. the Gift of Gab, Silicon Valley Needs to Offend You
The Parts of Service That Should Never be Automated
Customers at the Back of the Line are Anxious – Can You Keep Them From Leaving?
The Banana Trick and Other Acts of Self-Checkout Thievery
