Skip to content

Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

November 8, 2017November 27, 2018

Uber’s new cultural norms

Continue reading →
November 1, 2017January 29, 2018

A peek inside Nordstrom’s merchandise-free ‘Local’ shop

Continue reading →
October 20, 2017October 20, 2017

Why Should Companies Invest in Employees?

Continue reading →
October 14, 2017October 18, 2017

Why Surge Prices Make Us So Mad: What Springsteen, Home Depot and a Nobel Winner Know

Continue reading →
October 8, 2017

Stickin’ with The Pig: A tale of loyalty and loss

Continue reading →
October 4, 2017

How AI Could Change Amazon: A Thought Experiment

Continue reading →
September 25, 2017

Target to Boost Minimum Wages in Battle for Store Workers

Continue reading →
September 23, 2017November 27, 2018

Uber’s New CEO Just Sent an Amazing Email to Employees and Taught a Major Lesson in Emotional Intelligence

Continue reading →
July 27, 2017

Using people analytics to drive business performance: A case study

Continue reading →
July 26, 2017November 27, 2018

How Uber is trying to fix itself

Continue reading →

Posts navigation

← Older posts
Newer posts →

Menu

  • Course Description

Categories

  • Articles and Current Events
    • Designing Service Excellence
    • Learning and Integration
    • Managing Customers
    • Managing Employees
    • Service Analytics
    • Service Automation
  • Course Exercises
    • Letter Writing Exercise
    • New Service Design Exercise
  • Course Resources
  • Uncategorized

Recent Posts

  • Consumer Financial Protection Bureau Customer Complaints Database
  • A “crazy generous concept”: $3 Espressos in NYC
  • Starbucks is going retro to make customers feel welcome again
  • This American Life: I Wish I Knew How to Force Quit You – AI Poetry
  • Massachusetts Question 5: Minimum Wage for Tipped Employees

Recent Comments

    Meta

    • Log in
    • Entries feed
    • Comments feed
    • WordPress.org
    • Course Description
    Proudly powered by WordPress | Theme: Cubic by WordPress.com.