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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

February 22, 2017February 23, 2017

Audio engineering is making call center robots more ‘human’ and less annoying

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February 22, 2017February 22, 2017

The Remarkable Power of a Great Music Venue

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February 21, 2017

Sanctuary restaurants vow to protect undocumented workers

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February 14, 2017

Banks Look to Cellphones to Replace A.T.M. Cards

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February 13, 2017

Amazon’s Living Lab: Reimagining Retail on Seattle Streets

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February 12, 2017October 25, 2020

The End of Employees? The Rise of Contractors

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February 12, 2017

How Broadway Productions Try to Outwit Scalpers

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February 12, 2017

The Psychology of Service: Toddlers are Natural Altruists

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January 27, 2017March 8, 2017

Starbucks mobile orders bring traffic jams to pickup counter

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January 5, 2017

Help Wanted: Someone to Soothe the Restaurant Line

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