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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

October 6, 2016October 8, 2016

You may not have to haggle for the next car you buy

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October 3, 2016

Snapchat’s Teen Fans Wince as App Catches On With Their Folks

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September 28, 2016September 28, 2016

Fly-Along Companions Offer a Way for Older People to Travel

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September 28, 2016

More Than 50% of Shoppers Turn First to Amazon in Product Search

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September 26, 2016November 5, 2016

Wells Fargo Workers Claim Retaliation for Playing by the Rules

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September 26, 2016

The Case Against Happiness at Work

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September 25, 2016

A Passenger’s Experience with Southwest Goes Viral

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September 23, 2016September 23, 2016

Why Customers Should Stand on Both Sides of an Escalator

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September 22, 2016

The Health Benefits of Gamification

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September 21, 2016

Southwest Airlines Adds Standby Perks for Elite Frequent Flyers

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