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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

April 4, 2016

Your next annoying text may come from your retailer

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April 3, 2016

How the $15 Minimum Wage Went From Laughable to Viable

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April 3, 2016

Task force proposes Chicago employers offer 5 days of paid sick leave a year

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April 3, 2016

Long security lines await at American airports this summer

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April 3, 2016September 28, 2016

Queuing For Cash

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April 2, 2016

Managed by Q, an On-Demand Start-Up, Raises $25 Million

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April 2, 2016

The $15 minimum wage sweeping the nation might kill jobs — and that’s okay

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April 2, 2016

The Power of C.E.O. Activism

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April 1, 2016July 9, 2016

“Gmail Mic Drop” April Fools Joke Backfires for Google

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March 30, 2016

Strike is back on for U.S. airport workers seeking higher pay, job protections

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  • Massachusetts Question 5: Minimum Wage for Tipped Employees

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