April 1, 2016July 9, 2016

“Gmail Mic Drop” April Fools Joke Backfires for Google

Strike is back on for U.S. airport workers seeking higher pay, job protections

March 29, 2016November 27, 2018

Why A New Generation Of On-Demand Businesses Rejected The Uber Model

March 28, 2016October 17, 2016

Can an Airline Cut “Turn Times” Without Adding Staff?

March 28, 2016March 28, 2016

Protected: 2016 Spring Break Service Dispatches

March 27, 2016September 20, 2018

How to Design (and Analyze) a Business Experiment

Statisticians Found One Thing They Can Agree On: It’s Time To Stop Misusing P-Values

March 24, 2016November 27, 2018

The Uber Model, It Turns Out, Doesn’t Translate

March 24, 2016September 9, 2016

Can Customer Reviews Be ‘Managed?’

Customers Like Self-Service, Unless It Undermines Customer Support