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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

August 15, 2014October 25, 2020

Starbucks to Revise Policies to End Irregular Schedules for Its 130,000 Baristas

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August 13, 2014October 25, 2020

Working Anything but 9 to 5

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May 7, 2014October 25, 2020

Navy officials recognize the importance of a good night’s rest and are shifting schedules accordingly

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January 28, 2014October 28, 2019

Transforming Customer Experiences
[Executive Program]

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October 21, 2013September 13, 2016

The Secret Magic Behind Netflix Customer Service

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January 7, 2013October 25, 2020

Studying Sleep Under the Sea

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May 19, 2012September 15, 2018

Transforming Healthcare Experiences for Children and their Families

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October 6, 2006October 6, 2025

Blowing the Whistle on Bad Profits

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    • Designing Service Excellence
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    • Letter Writing Exercise
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Recent Posts

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  • America’s Fast-Food Chains Are Making a Big Pivot—Back to Humans
  • Walmart announces John Furner as new CEO
  • Respect, Rewards, and Recognition at Raising Cane’s

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