Skip to content

Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

October 10, 2021October 17, 2023

How Facebook Forced a Reckoning by Shutting Down the Team That Put People Ahead of Profits

Continue reading →
October 7, 2021October 7, 2021

Zuckerberg: “We’re effectively sending the message that it’s safer not to look at all…”

Continue reading →
October 2, 2021October 2, 2021

‘Everything Going the Wrong Way’: Dollar Stores Hit a Pandemic Downturn

Continue reading →
October 2, 2021October 2, 2021

Inside United Airlines’ Decision to Mandate Coronavirus Vaccines

Continue reading →
October 1, 2021October 1, 2021

Restaurants and Hotels Push Back Against the Uptick in Customer Tantrums

Continue reading →
September 23, 2021September 23, 2021

New York Set to Pass Sweeping Laws to Improve Conditions for Delivery Workers

Continue reading →
September 21, 2021December 3, 2023

Seven Starling Raises $2.9 Million to Support Parents During Pregnancy and Beyond

Continue reading →
September 14, 2021September 14, 2021

Before Renovating, They Had to Get Rid of the Current Occupants: Mice

Continue reading →
September 13, 2021September 13, 2021

Mass Attorney General Secures Refunds for Hundreds of Former Boston Sports Club Members

Continue reading →
September 1, 2021September 7, 2022

Fall 2022 Syllabus

Continue reading →

Posts navigation

← Older posts
Newer posts →

Menu

  • Course Description

Categories

  • Articles and Current Events
    • Designing Service Excellence
    • Learning and Integration
    • Managing Customers
    • Managing Employees
    • Service Analytics
    • Service Automation
  • Course Exercises
    • Letter Writing Exercise
    • New Service Design Exercise
  • Course Resources
  • Uncategorized

Recent Posts

  • Consumer Financial Protection Bureau Customer Complaints Database
  • A “crazy generous concept”: $3 Espressos in NYC
  • Starbucks is going retro to make customers feel welcome again
  • This American Life: I Wish I Knew How to Force Quit You – AI Poetry
  • Massachusetts Question 5: Minimum Wage for Tipped Employees

Recent Comments

    Meta

    • Log in
    • Entries feed
    • Comments feed
    • WordPress.org
    • Course Description
    Proudly powered by WordPress | Theme: Cubic by WordPress.com.