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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

October 29, 2021October 29, 2021

Santa Fe BK Experiments With an Innovative Way to Pay All Employees Fairly

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October 25, 2021October 25, 2021

Inside Amazon’s Worst Human Resources Problem

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October 16, 2021October 16, 2021

Where’s all your stuff? It’s complicated

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October 12, 2021October 12, 2021

The Facebook Whistleblower, Frances Haugen, Says She Wants to Fix the Company, Not Harm It

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October 10, 2021October 17, 2023

How Facebook Forced a Reckoning by Shutting Down the Team That Put People Ahead of Profits

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October 7, 2021October 6, 2025

Zuckerberg: “We’re effectively sending the message that it’s safer not to look at all…”

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October 2, 2021October 2, 2021

‘Everything Going the Wrong Way’: Dollar Stores Hit a Pandemic Downturn

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October 2, 2021October 2, 2021

Inside United Airlines’ Decision to Mandate Coronavirus Vaccines

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October 1, 2021October 1, 2021

Restaurants and Hotels Push Back Against the Uptick in Customer Tantrums

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September 23, 2021September 23, 2021

New York Set to Pass Sweeping Laws to Improve Conditions for Delivery Workers

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    • Designing Service Excellence
    • Learning and Integration
    • Managing Customers
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    • Service Automation
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    • Letter Writing Exercise
    • New Service Design Exercise
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