Is this the end of tipping?
During COVID, masked employees improve service quality perceptions
Elon Musk: “There should be more time on the product or service itself…”
2020 MSO Service Bank
The Life of Zappos’s Pioneering CEO – Tony Hsieh
Tony Hsieh, entrepreneur who made Zappos an online retail giant, dies at 46
Remembering Tony Hsieh, Former Zappos CEO
When Providing Wait Times, It Pays to Underpromise and Overdeliver
