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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

November 30, 2020November 30, 2020

Tony Hsieh, entrepreneur who made Zappos an online retail giant, dies at 46

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November 30, 2020November 30, 2020

Remembering Tony Hsieh, Former Zappos CEO

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October 25, 2020October 25, 2020

When Providing Wait Times, It Pays to Underpromise and Overdeliver

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October 24, 2020October 24, 2020

2020 Most Disruptive MBA Startups

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October 24, 2020October 26, 2020

Home Depot Won a Lot of Customers During the Pandemic. The Trick Is Keeping Them.

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October 8, 2020October 19, 2020

Out of work since lockdown, Mumbai’s dabbawalas are all set to return

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October 7, 2020October 7, 2020

Meet the Customer Service Reps for Disney and Airbnb Who Have to Pay to Talk to You

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October 1, 2020October 1, 2020

The covid-19 recession is the most unequal in modern U.S. history

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September 28, 2020September 28, 2020

Cranky customers, masked smiles redefine workplace culture: ‘Feels like we’re strangers’

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September 28, 2020September 28, 2020

How to (Actually) Change Someone’s Mind

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