Fall 2022 Syllabus
The Facebook Files
Is this the end of tipping?
During COVID, masked employees improve service quality perceptions
Elon Musk: “There should be more time on the product or service itself…”
2020 MSO Service Bank
The Life of Zappos’s Pioneering CEO – Tony Hsieh
Tony Hsieh, entrepreneur who made Zappos an online retail giant, dies at 46
