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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

Tag: CBA

October 12, 2021October 12, 2021

The Facebook Whistleblower, Frances Haugen, Says She Wants to Fix the Company, Not Harm It

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October 7, 2021October 7, 2021

Zuckerberg: “We’re effectively sending the message that it’s safer not to look at all…”

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January 30, 2020October 12, 2021

The Upside of Highlighting a Product’s Downsides

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October 22, 2018November 27, 2018

Uber’s secret weapon is its team of economists

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March 27, 2016September 20, 2018

How to Design (and Analyze) a Business Experiment

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March 17, 2016September 20, 2018

Refreshing Transparency in Response to Customer Critiques, Courtesy of BART San Francisco

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    • Designing Service Excellence
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    • Customer Compatibility Exercise
    • Letter Writing Exercise
    • New Service Design Exercise
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