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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

Tag: Compatibility

September 30, 2025September 30, 2025

How Beli Ate Yelp

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October 16, 2023October 16, 2023

Chick-fil-A drive-thrus are dreadfully slow, but customers don’t seem to care

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October 9, 2018

Believe It or Not, Airport Bathrooms Are Getting Better (and Cleaner)

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September 28, 2016September 28, 2016

Fly-Along Companions Offer a Way for Older People to Travel

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September 15, 2016

Is the Customer Always Right? Crowdsourcing Critical Business Decisions

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March 19, 2016September 28, 2016

Fining Diners Who Don’t Show Up

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    • Designing Service Excellence
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    • Managing Customers
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    • Letter Writing Exercise
    • New Service Design Exercise
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Recent Posts

  • How Beli Ate Yelp
  • Has Your Starbucks Barista Been Acting Especially Friendly Lately? Here’s Why.
  • The Starbucks Turnaround That Has Baristas and Customers Steamed
  • Consumer Financial Protection Bureau Customer Complaints Database
  • A “crazy generous concept”: $3 Espressos in NYC

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