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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

Tag: Dillards

November 11, 2021November 11, 2021

Nice work week, if you can get it

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October 2, 2021October 2, 2021

‘Everything Going the Wrong Way’: Dollar Stores Hit a Pandemic Downturn

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October 24, 2020October 26, 2020

Home Depot Won a Lot of Customers During the Pandemic. The Trick Is Keeping Them.

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October 13, 2019October 25, 2020

The World’s First Scrum Restaurant: Riccardo’s “A Taste of Tuscany” in London

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March 29, 2018October 27, 2020

When Retail Workers Have Stable Schedules, Sales and Productivity Go Up

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March 28, 2018October 27, 2020

A Find at Gap: Steady Hours Can Help Workers, and Profits

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February 12, 2017October 25, 2020

The End of Employees? The Rise of Contractors

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December 21, 2016October 25, 2020

Six retailers agree to stop using on-call shift scheduling

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October 31, 2016October 25, 2020

MIT Robot Schedules Baby Deliveries

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October 28, 2016October 25, 2020

This ‘life-changing’ shift has made submariners much happier

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