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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

Tag: Zappos

September 20, 2022September 20, 2022

Zappos’ ‘Customer Service for Anything’ is a very human experience

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December 3, 2020December 3, 2020

The Life of Zappos’s Pioneering CEO – Tony Hsieh

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November 30, 2020November 30, 2020

Tony Hsieh, entrepreneur who made Zappos an online retail giant, dies at 46

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November 30, 2020November 30, 2020

Remembering Tony Hsieh, Former Zappos CEO

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September 15, 2020

The New M&A Playbook

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August 7, 2019August 27, 2019

FedEx Ends Amazon’s U.S. Ground Deliveries as Retailer Rises as Rival

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November 29, 2018November 29, 2018

How Backcountry’s Support Reps Go the Extra Mile — And Get Invited to Their Customers’ Weddings

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November 8, 2017November 27, 2018

Uber’s new cultural norms

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November 5, 2016

At Trader Joe’s, Good Cheer May Hide Complaints

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June 15, 2016September 16, 2018

Why Amazon Bought Into Zappos Pay-to-Quit Policy

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