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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

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August 17, 2019September 8, 2019

Metro Bank customers offer vote of confidence

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August 16, 2019August 27, 2019

Wells Fargo Closed Their Accounts, but the Fees Continued to Mount

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August 14, 2019August 27, 2019

The Rise of the Virtual Restaurant

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August 8, 2019August 27, 2019

Uber Posts $5.2 Billion Loss and Slowest Ever Growth Rate

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August 7, 2019August 27, 2019

Lyft’s Losses Continue, but Company Says They Will Abate

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August 7, 2019August 27, 2019

FedEx Ends Amazon’s U.S. Ground Deliveries as Retailer Rises as Rival

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August 7, 2019August 27, 2019

Uber Wants to Sell You Train Tickets. And Be Your Bus Service, Too.

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July 21, 2019October 29, 2019

My Frantic Life as a Cab-Dodging, Tip-Chasing Food App Deliveryman

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July 15, 2019August 27, 2019

As technology ratchets up the stress, low-wage jobs have become some of the hardest in America

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March 10, 2019

Make Customers Happier with Operational Transparency

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