Links
Andy O’Brien: Creating a Customer Service Organization at HBS
Meet the disruptors shaking up the legal world
How Companies Can Identify Racial and Gender Bias in Their Customer Service
Japanese Rail Operator Says Sorry For ‘Inexcusable’ Departure 25 Seconds Early
Why Some Pre-Order Food and Then Wait in Line
Beyond Starbucks: How Racism Shapes Customer Service
Metro Bank faces shareholder rebellion over payments to firm owned by chairman’s wife
A Find at Gap: Steady Hours Can Help Workers, and Profits
