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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

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October 28, 2018November 6, 2018

They Said Seattle’s Higher Base Pay Would Hurt Workers. Why Did They Flip?

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October 24, 2018October 29, 2019

The Awkward Etiquette of iPad Tipping

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October 22, 2018November 27, 2018

Uber’s secret weapon is its team of economists

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October 9, 2018

Why this restaurateur believes in “foolishly spending” 5% of their budget

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October 9, 2018

Believe It or Not, Airport Bathrooms Are Getting Better (and Cleaner)

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October 5, 2018

I spent 53 minutes in Amazon Go and saw the future of retail

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October 3, 2018

Workers at Marriott hotels in Boston go on strike

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September 20, 2018

Amazon May Open Up to 3,000 Cashierless Stores by 2021

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September 20, 2018

How VR is Transforming the Way Walmart Trains Associates

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September 19, 2018

John Hancock to sell only interactive life insurance

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