Links
Why Some Pre-Order Food and Then Wait in Line
Beyond Starbucks: How Racism Shapes Customer Service
Metro Bank faces shareholder rebellion over payments to firm owned by chairman’s wife
A Find at Gap: Steady Hours Can Help Workers, and Profits
How Facebook’s Past Data Policy Has Come Back to Haunt It
Digital Dabbawalas: From delivering dabbas to offering click-based services
To Give A.I. the Gift of Gab, Silicon Valley Needs to Offend You
The Parts of Service That Should Never be Automated
