Links
To Give A.I. the Gift of Gab, Silicon Valley Needs to Offend You
The Parts of Service That Should Never be Automated
The Banana Trick and Other Acts of Self-Checkout Thievery
Customers at the Back of the Line are Anxious – Can You Keep Them From Leaving?
LL Bean Return Policy Ends Lifetime Guarantee
Employees say Whole Foods is using ‘scorecards’ to punish them
Customer Satisfaction at the Push of a Button
Southwest Airlines Reports 45th Consecutive Year Of Profitability
