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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

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February 12, 2018February 22, 2018

Customers at the Back of the Line are Anxious – Can You Keep Them From Leaving?

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February 9, 2018September 9, 2018

LL Bean Return Policy Ends Lifetime Guarantee

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February 3, 2018

Employees say Whole Foods is using ‘scorecards’ to punish them

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February 3, 2018

Customer Satisfaction at the Push of a Button

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January 26, 2018September 26, 2018

Southwest Airlines Reports 45th Consecutive Year Of Profitability

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January 22, 2018January 23, 2018

Inside Amazon Go, a Store of the Future

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January 18, 2018January 29, 2018

‘Entire aisles are empty’: Whole Foods employees reveal why stores are facing a crisis of food shortages

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November 28, 2017

Domino’s Tracking App Tells You Who Made Your Pizza—Or Does It?

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November 27, 2017November 27, 2017

Walmart’s Pickle: How To Remain the Everything Store

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November 16, 2017

Tokyo train company’s apology for 20-second-early departure

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