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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

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October 8, 2017

Stickin’ with The Pig: A tale of loyalty and loss

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October 4, 2017

How AI Could Change Amazon: A Thought Experiment

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September 25, 2017

Target to Boost Minimum Wages in Battle for Store Workers

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September 23, 2017November 27, 2018

Uber’s New CEO Just Sent an Amazing Email to Employees and Taught a Major Lesson in Emotional Intelligence

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July 27, 2017

Using people analytics to drive business performance: A case study

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July 26, 2017November 27, 2018

How Uber is trying to fix itself

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June 26, 2017October 29, 2019

A ‘very credible’ new study on Seattle’s $15 minimum wage has bad news for liberals

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June 26, 2017

A Street Fight Among Grocers to Deliver Your Milk, Eggs, Bananas

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June 20, 2017October 20, 2020

How Mumbai’s Dabbawallas and Flipkart Make Customers Smile

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June 17, 2017June 25, 2017

The Amazon-Walmart Showdown That Explains the Modern Economy

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Recent Posts

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  • Massachusetts Question 5: Minimum Wage for Tipped Employees

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