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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

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July 27, 2017

Using people analytics to drive business performance: A case study

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July 26, 2017November 27, 2018

How Uber is trying to fix itself

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June 26, 2017October 29, 2019

A ‘very credible’ new study on Seattle’s $15 minimum wage has bad news for liberals

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June 26, 2017

A Street Fight Among Grocers to Deliver Your Milk, Eggs, Bananas

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June 20, 2017October 20, 2020

How Mumbai’s Dabbawallas and Flipkart Make Customers Smile

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June 17, 2017June 25, 2017

The Amazon-Walmart Showdown That Explains the Modern Economy

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June 16, 2017August 22, 2017

Amazon to Buy Whole Foods for $13.4 Billion

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June 9, 2017

Paying a Price for 8 Days of Flying in America

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May 30, 2017July 4, 2017

How to Trick People Into Saving Money

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May 21, 2017

The Restaurants Hurt Most by Minimum-Wage Hikes

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