Links
Why Some Apps Use Fake Progress Bars
It Is Not The Year Of The Customer
Audio engineering is making call center robots more ‘human’ and less annoying
The Remarkable Power of a Great Music Venue
Sanctuary restaurants vow to protect undocumented workers
Banks Look to Cellphones to Replace A.T.M. Cards
Amazon’s Living Lab: Reimagining Retail on Seattle Streets
The End of Employees? The Rise of Contractors
