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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

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October 27, 2016January 25, 2017

Vernon Hill’s Bank Turns Profitable

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October 27, 2016October 27, 2016

Harvard Dining Contract Pays $35,000 per Year, Covers Copays

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October 22, 2016October 22, 2016

To Amazon And Wal-Mart, Big Data And Small Data Are One And The Same

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October 16, 2016

On Pizza and Queues

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October 16, 2016September 23, 2018

Door Close Buttons in Most Elevators Don’t Actually Work

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October 15, 2016October 17, 2016

How Did Walmart Get Cleaner Stores and Higher Sales? It Paid Its People More

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October 14, 2016

9 Levers for Improving Customer Satisfaction

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October 12, 2016

Living Wages, Rarity for U.S. Fast-Food Workers, Served Up in Denmark

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October 11, 2016

Buy a Bentley and the Gas Station Can Come to You

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October 11, 2016

Competing on Customer Journeys

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