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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

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September 28, 2016

More Than 50% of Shoppers Turn First to Amazon in Product Search

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September 26, 2016November 5, 2016

Wells Fargo Workers Claim Retaliation for Playing by the Rules

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September 26, 2016

The Case Against Happiness at Work

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September 25, 2016

A Passenger’s Experience with Southwest Goes Viral

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September 22, 2016

The Health Benefits of Gamification

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September 21, 2016

Southwest Airlines Adds Standby Perks for Elite Frequent Flyers

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September 19, 2016

Upgrade of full Red Line fleet could boost capacity, reduce wait times

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September 16, 2016

Hungry startup uses robots to grab slice of pizza

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September 15, 2016

Is the Customer Always Right? Crowdsourcing Critical Business Decisions

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September 14, 2016

The Hard Truth About Business Model Innovation

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