Links
The Curse of the Loyal Sports Fan
Why Apps Make You Wait
Why Tech Support Is (Purposely) Unbearable
Why it’s important to be yourself at work
Google Charmed By Grandma’s Polite Searches
Why Amazon Bought Into Zappos Pay-to-Quit Policy
Reasons to be less afraid about the march of the machines
New research shows that cashiers who have their own lines move customers more quickly
