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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

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September 19, 2016

Upgrade of full Red Line fleet could boost capacity, reduce wait times

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September 16, 2016

Hungry startup uses robots to grab slice of pizza

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September 15, 2016

Is the Customer Always Right? Crowdsourcing Critical Business Decisions

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September 14, 2016

The Hard Truth About Business Model Innovation

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September 13, 2016September 13, 2016

75 Customer Service Facts, Quotes, and Statistics

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September 10, 2016

The Knowledge Jobs Most Likely to Be Automated

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September 10, 2016September 10, 2016

Wells Fargo Fined $185 Million for Fraudulently Opening Accounts

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September 8, 2016

How To Pick the Fastest Line at the Supermarket

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September 7, 2016September 13, 2016

AA’s new campaign puts the onus on passengers to improve their own flying experience

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September 6, 2016September 7, 2016

Bloc’s Guarantee: Get a Job as a Programmer or Your Money Back

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    • Designing Service Excellence
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    • Managing Customers
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    • Letter Writing Exercise
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Recent Posts

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  • America’s Fast-Food Chains Are Making a Big Pivot—Back to Humans

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