Skip to content

Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

Links

April 13, 2016February 23, 2017

A clever Harvard experiment with cafeteria workers suggests a simple way to get better work from your employees

Continue reading →
April 12, 2016

Dutch Bros. Baristas Stop Drive-Thru to Comfort Grieving Customer

Continue reading →
April 9, 2016November 13, 2018

Zingerman’s Offers Sandwiches And A Unique Business Strategy

Continue reading →
April 9, 2016September 7, 2016

A Story About The Power of Unconditional Service Guarantees

Continue reading →
April 8, 2016September 13, 2016

Post Office Performance Is ‘Out Of Service’

Continue reading →
April 8, 2016April 8, 2016

What will become of the best airline in America?

Continue reading →
April 6, 2016November 5, 2016

What life is like on $7.25 per hour

Continue reading →
April 6, 2016

How the $15 minimum wage will affect California state workers

Continue reading →
April 6, 2016

Do Happy Customers Lead to Happy Shareholders?

Continue reading →
April 4, 2016

Your next annoying text may come from your retailer

Continue reading →

Posts navigation

← Older posts
Newer posts →

Menu

  • Course Description

Categories

  • Articles and Current Events
    • Designing Service Excellence
    • Learning and Integration
    • Managing Customers
    • Managing Employees
    • Service Analytics
    • Service Automation
  • Course Exercises
    • Letter Writing Exercise
    • New Service Design Exercise
  • Course Resources
  • Uncategorized

Recent Posts

  • Your Call is Important To Us
  • Music of the Night after Night (after night)…
  • How Beli Ate Yelp
  • Has Your Starbucks Barista Been Acting Especially Friendly Lately? Here’s Why.
  • The Starbucks Turnaround That Has Baristas and Customers Steamed

Recent Comments

    Meta

    • Log in
    • Entries feed
    • Comments feed
    • WordPress.org
    • Course Description
    Proudly powered by WordPress | Theme: Cubic by WordPress.com.