Links
“Gmail Mic Drop” April Fools Joke Backfires for Google
Strike is back on for U.S. airport workers seeking higher pay, job protections
Can an Airline Cut “Turn Times” Without Adding Staff?
How to Design (and Analyze) a Business Experiment
Statisticians Found One Thing They Can Agree On: It’s Time To Stop Misusing P-Values
Can Customer Reviews Be ‘Managed?’
Customers Like Self-Service, Unless It Undermines Customer Support
Priceline’s CEO on Creating an In-House Multilingual Customer Service Operation
