Links
Customers Like Self-Service, Unless It Undermines Customer Support
Priceline’s CEO on Creating an In-House Multilingual Customer Service Operation
Ex-McKinsey analyst finds new path as lavish jeweler
On the front line of the fight for $15
Fining Diners Who Don’t Show Up
How retailers are planning on using cutting-edge technology to get customers into stores
Tech Talent Reinventing Government Service
Some retailers use misleading ‘skinny mirrors’ in fitting rooms
