Links
Think Customers Hate Waiting? Not So Fast…
Want to Perfect Your Company’s Service? Use Behavioral Science
Starbucks to Revise Policies to End Irregular Schedules for Its 130,000 Baristas
Working Anything but 9 to 5
Navy officials recognize the importance of a good night’s rest and are shifting schedules accordingly
Transforming Customer Experiences
[Executive Program]
The Secret Magic Behind Netflix Customer Service
Studying Sleep Under the Sea
