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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

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September 23, 2021September 23, 2021

New York Set to Pass Sweeping Laws to Improve Conditions for Delivery Workers

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September 21, 2021December 3, 2023

Seven Starling Raises $2.9 Million to Support Parents During Pregnancy and Beyond

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September 13, 2021September 13, 2021

Mass Attorney General Secures Refunds for Hundreds of Former Boston Sports Club Members

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September 1, 2021October 6, 2025

The Facebook Files

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February 22, 2021February 22, 2021

Is this the end of tipping?

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December 16, 2020December 16, 2020

During COVID, masked employees improve service quality perceptions

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December 11, 2020December 11, 2020

Elon Musk: “There should be more time on the product or service itself…”

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December 3, 2020December 3, 2020

The Life of Zappos’s Pioneering CEO – Tony Hsieh

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November 30, 2020November 30, 2020

Tony Hsieh, entrepreneur who made Zappos an online retail giant, dies at 46

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November 30, 2020November 30, 2020

Remembering Tony Hsieh, Former Zappos CEO

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