Links
How to (Actually) Change Someone’s Mind
Customer Complaints, and Their Ways of Complaining, Are On the Rise
Rent the Runway axes the Unlimited model
The New M&A Playbook
Is PG&E going to pay you back after power shutoffs?
Walmart Announces Membership Service in Attempt to Compete With Amazon
Advocates Want Amtrak to Prioritize Service Over Profit
My employees took pay cuts instead of layoffs. We’re doing better than ever.
