Links
Meet the Customer Service Reps for Disney and Airbnb Who Have to Pay to Talk to You
The covid-19 recession is the most unequal in modern U.S. history
Cranky customers, masked smiles redefine workplace culture: ‘Feels like we’re strangers’
How to (Actually) Change Someone’s Mind
Customer Complaints, and Their Ways of Complaining, Are On the Rise
Rent the Runway axes the Unlimited model
The New M&A Playbook
Is PG&E going to pay you back after power shutoffs?
