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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

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November 8, 2023November 8, 2023

Loyal Customer Defends Waffle House from Bad Press

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October 22, 2023October 22, 2023

Will Guidara: The Secret Ingredients of Great Hospitality

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October 23, 2022October 23, 2022

The Houston Furniture Legend Who Could Win $75M On The Astros World Series Run

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October 3, 2022October 3, 2022

Bon Appétit Put 11 Cameras In NYC’s Busiest Brunch Restaurant

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September 23, 2016September 23, 2016

Why Customers Should Stand on Both Sides of an Escalator

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September 19, 2016

The Agony of Trying to Unsubscribe

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September 19, 2016

How Fun Can Change Behavior for the Better: World’s Deepest Trashcan

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September 19, 2016September 19, 2016

How Fun Can Change Behavior for the Better: Piano Stairs

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July 14, 2016September 8, 2016

Starbucks plans new upscale chains

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June 27, 2016

What Shortcuts Can Teach Us About Service Design

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