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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

Category: Uncategorized

October 2, 2023October 2, 2023

With Howard Schultz Gone, New Starbucks CEO Looks to Reset

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October 2, 2023October 2, 2023

Why Your Starbucks Wait Is So Long

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July 20, 2023December 3, 2023

Shared Medical Appointments increase the satisfaction, knowledge, and medication compliance of patients with glaucoma

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February 16, 2023October 27, 2023

Bing’s A.I. Chat: ‘I Want to Be Alive. 😈’

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October 18, 2022October 18, 2022

Why Making a Change is So Hard

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October 7, 2022October 7, 2022

The Drive-Thru Awards

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October 4, 2022October 4, 2022

Here’s what CVS hours will look like once pharmacists’ lunch break policy begins

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October 4, 2022October 4, 2022

How Pharmacy Work Stopped Being So Great

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October 3, 2022October 3, 2022

Bon Appétit Put 11 Cameras In NYC’s Busiest Brunch Restaurant

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October 3, 2022October 3, 2022

Fries of the Future

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Recent Posts

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  • A “crazy generous concept”: $3 Espressos in NYC

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