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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

September 16, 2023September 17, 2023

Fighting for Customer Service

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September 12, 2023September 12, 2023

85% Is the Magic Number for Productivity

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July 20, 2023December 3, 2023

Shared Medical Appointments increase the satisfaction, knowledge, and medication compliance of patients with glaucoma

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February 16, 2023October 27, 2023

Bing’s A.I. Chat: ‘I Want to Be Alive. 😈’

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November 20, 2022November 20, 2022

Blank Street Coffee Is Suddenly Inescapable

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November 1, 2022November 1, 2022

Costco CEO Craig Jelinek on Shareholders, Costco.com, and Hot Dogs

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October 23, 2022October 23, 2022

The Houston Furniture Legend Who Could Win $75M On The Astros World Series Run

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October 18, 2022October 18, 2022

Why Making a Change is So Hard

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October 7, 2022October 7, 2022

The Drive-Thru Awards

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October 4, 2022October 4, 2022

Here’s what CVS hours will look like once pharmacists’ lunch break policy begins

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