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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

November 6, 2023November 6, 2023

The Fun Things in Life Are Giving Us Buyer’s Remorse

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October 31, 2023October 31, 2023

How a Lucrative Surgery Took Off Online and Disfigured Patients

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October 24, 2023October 24, 2023

How to Win the Restaurant Reservation Game

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October 22, 2023October 22, 2023

How Canlis Surprised Eleven Madison Park on Their World’s 50 Best Win

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October 22, 2023October 22, 2023

Will Guidara: The Secret Ingredients of Great Hospitality

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October 17, 2023October 22, 2023

United Airlines to Change Its Boarding Process, a Win for Window Seats

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October 16, 2023October 16, 2023

Chick-fil-A drive-thrus are dreadfully slow, but customers don’t seem to care

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October 2, 2023October 2, 2023

With Howard Schultz Gone, New Starbucks CEO Looks to Reset

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October 2, 2023October 2, 2023

Why Your Starbucks Wait Is So Long

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September 16, 2023September 17, 2023

Fighting for Customer Service

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