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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

October 12, 2021October 12, 2021

The Facebook Whistleblower, Frances Haugen, Says She Wants to Fix the Company, Not Harm It

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October 10, 2021October 17, 2023

How Facebook Forced a Reckoning by Shutting Down the Team That Put People Ahead of Profits

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October 7, 2021October 6, 2025

Zuckerberg: “We’re effectively sending the message that it’s safer not to look at all…”

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October 2, 2021October 2, 2021

‘Everything Going the Wrong Way’: Dollar Stores Hit a Pandemic Downturn

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October 2, 2021October 2, 2021

Inside United Airlines’ Decision to Mandate Coronavirus Vaccines

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October 1, 2021October 1, 2021

Restaurants and Hotels Push Back Against the Uptick in Customer Tantrums

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September 23, 2021September 23, 2021

New York Set to Pass Sweeping Laws to Improve Conditions for Delivery Workers

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September 21, 2021December 3, 2023

Seven Starling Raises $2.9 Million to Support Parents During Pregnancy and Beyond

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September 14, 2021September 14, 2021

Before Renovating, They Had to Get Rid of the Current Occupants: Mice

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September 13, 2021September 13, 2021

Mass Attorney General Secures Refunds for Hundreds of Former Boston Sports Club Members

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    • Designing Service Excellence
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    • New Service Design Exercise
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