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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

October 10, 2021October 17, 2023

How Facebook Forced a Reckoning by Shutting Down the Team That Put People Ahead of Profits

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October 7, 2021October 6, 2025

Zuckerberg: “We’re effectively sending the message that it’s safer not to look at all…”

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October 2, 2021October 2, 2021

‘Everything Going the Wrong Way’: Dollar Stores Hit a Pandemic Downturn

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October 2, 2021October 2, 2021

Inside United Airlines’ Decision to Mandate Coronavirus Vaccines

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October 1, 2021October 1, 2021

Restaurants and Hotels Push Back Against the Uptick in Customer Tantrums

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September 23, 2021September 23, 2021

New York Set to Pass Sweeping Laws to Improve Conditions for Delivery Workers

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September 21, 2021December 3, 2023

Seven Starling Raises $2.9 Million to Support Parents During Pregnancy and Beyond

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September 14, 2021September 14, 2021

Before Renovating, They Had to Get Rid of the Current Occupants: Mice

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September 13, 2021September 13, 2021

Mass Attorney General Secures Refunds for Hundreds of Former Boston Sports Club Members

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September 1, 2021September 7, 2022

Fall 2022 Syllabus

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