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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

February 22, 2021February 22, 2021

Is this the end of tipping?

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December 16, 2020December 16, 2020

During COVID, masked employees improve service quality perceptions

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December 11, 2020December 11, 2020

Elon Musk: “There should be more time on the product or service itself…”

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December 5, 2020January 3, 2021

2020 MSO Service Bank

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December 3, 2020December 3, 2020

The Life of Zappos’s Pioneering CEO – Tony Hsieh

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November 30, 2020November 30, 2020

Tony Hsieh, entrepreneur who made Zappos an online retail giant, dies at 46

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November 30, 2020November 30, 2020

Remembering Tony Hsieh, Former Zappos CEO

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October 25, 2020October 25, 2020

When Providing Wait Times, It Pays to Underpromise and Overdeliver

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October 24, 2020October 24, 2020

2020 Most Disruptive MBA Startups

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October 24, 2020October 26, 2020

Home Depot Won a Lot of Customers During the Pandemic. The Trick Is Keeping Them.

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