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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

Tag: Gravity

November 11, 2021November 11, 2021

Nice work week, if you can get it

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October 25, 2021October 25, 2021

Inside Amazon’s Worst Human Resources Problem

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September 23, 2021September 23, 2021

New York Set to Pass Sweeping Laws to Improve Conditions for Delivery Workers

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August 12, 2020October 27, 2020

My employees took pay cuts instead of layoffs. We’re doing better than ever.

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March 31, 2020October 27, 2020

Gravity Payments employees volunteer to take pay cut as revenue drops 50% during COVID-19 crisis

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October 2, 2019

The $15 minimum wage doesn’t just improve lives. It saves them.

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August 22, 2019October 29, 2019

DoorDash Promises Delivery Workers Will Earn More (and Keep Tips)

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October 28, 2018November 6, 2018

They Said Seattle’s Higher Base Pay Would Hurt Workers. Why Did They Flip?

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October 3, 2018

Workers at Marriott hotels in Boston go on strike

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March 28, 2018October 27, 2020

A Find at Gap: Steady Hours Can Help Workers, and Profits

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