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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

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November 4, 2016

Do Employees Work Harder for Higher Pay?

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October 27, 2016October 27, 2016

Harvard Dining Contract Pays $35,000 per Year, Covers Copays

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October 15, 2016October 17, 2016

How Did Walmart Get Cleaner Stores and Higher Sales? It Paid Its People More

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October 12, 2016

Living Wages, Rarity for U.S. Fast-Food Workers, Served Up in Denmark

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April 6, 2016November 5, 2016

What life is like on $7.25 per hour

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August 15, 2014October 25, 2020

Starbucks to Revise Policies to End Irregular Schedules for Its 130,000 Baristas

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August 13, 2014October 25, 2020

Working Anything but 9 to 5

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    • Designing Service Excellence
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Recent Posts

  • Why Starbucks Is Shutting Hundreds of Cafes in the Middle of a Comeback
  • Why Is Danny Meyer, the Happy Face of Hospitality, Serving Up Regrets?
  • America’s Fast-Food Chains Are Making a Big Pivot—Back to Humans
  • Walmart announces John Furner as new CEO
  • Respect, Rewards, and Recognition at Raising Cane’s

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