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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

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September 20, 2022September 20, 2022

You Can Call Zappos To Ask For Help On Anything—One Doctor Did And Was Able To Help 300 COVID-19 Patients

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September 20, 2022September 20, 2022

Retail Therapy: Zappos Offers to Listen to Pandemic Worries

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September 13, 2022September 13, 2022

8 Airports Where You Can Reserve a Fast Lane Through the TSA Checkpoint

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September 9, 2022September 21, 2022

I’m Not Outdoorsy, but This Tinyhouse Hotel Made Me Feel Like I Could Be

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December 14, 2021September 27, 2022

After Hours: Holiday Travel Headaches

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November 11, 2021November 11, 2021

Nice work week, if you can get it

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November 7, 2021November 7, 2021

Analysis Group’s CEO on Managing with Soft Metrics

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October 30, 2021October 30, 2021

How Cheesecake to Go Saved the Cheesecake Factory

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October 29, 2021October 29, 2021

Santa Fe BK Experiments With an Innovative Way to Pay All Employees Fairly

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October 25, 2021October 25, 2021

Inside Amazon’s Worst Human Resources Problem

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  • Articles and Current Events
    • Designing Service Excellence
    • Learning and Integration
    • Managing Customers
    • Managing Employees
    • Service Analytics
    • Service Automation
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    • Customer Compatibility Exercise
    • Letter Writing Exercise
    • New Service Design Exercise
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Recent Posts

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