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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

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November 26, 2023November 26, 2023

Don’t Send Compliments to the Chef and Other New Rules of Dining Out in 2023

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November 14, 2023November 14, 2023

A manufacturer tried the 4-day workweek for 5 days’ pay and won’t go back

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November 14, 2023November 14, 2023

Why Does Everyone Feel So Insecure All The Time?

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November 6, 2023November 6, 2023

The Fun Things in Life Are Giving Us Buyer’s Remorse

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October 31, 2023October 31, 2023

How a Lucrative Surgery Took Off Online and Disfigured Patients

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October 22, 2023October 22, 2023

How Canlis Surprised Eleven Madison Park on Their World’s 50 Best Win

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October 17, 2023October 22, 2023

United Airlines to Change Its Boarding Process, a Win for Window Seats

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October 16, 2023October 16, 2023

Chick-fil-A drive-thrus are dreadfully slow, but customers don’t seem to care

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October 2, 2023October 2, 2023

With Howard Schultz Gone, New Starbucks CEO Looks to Reset

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October 2, 2023October 2, 2023

Why Your Starbucks Wait Is So Long

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Recent Posts

  • Danny Meyer on Hospitality Included
  • Bosses Want the Secrets of the Family Firm That Has Never Had a Layoff in 75 Years
  • Why Starbucks Is Shutting Hundreds of Cafes in the Middle of a Comeback
  • Why Is Danny Meyer, the Happy Face of Hospitality, Serving Up Regrets?
  • America’s Fast-Food Chains Are Making a Big Pivot—Back to Humans

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